Return Policy: All products are sold without return privileges. Request for product Return Materials Authorization requires prior authorization from Carlson Software. Such returned product must be current, new, unmarked and in original packaging with all warranty information as originally supplied and is subject to a 15% re-stocking charge. All authorized returns must be shipped prepaid with statement of the original invoice number and date, and delivered to a certified carrier within 15 days of the product return authorization. Products returned without prior authorization from Carlson Software will be returned to the sender at the sender's expense.